The questions below are the ones that come in most often. We keep them current as things change, but if something here does not match what you are seeing at checkout, email us and we will confirm it directly rather than leave you guessing.
Is ordering from your website safe?
We collect as little as possible and keep it for as short a time as possible. The details you enter at checkout exist to get a parcel to an address, and that is the only thing they are used for.
- We do not run customer accounts, we do not build purchase histories, and we do not pass your details to third-party marketing or analytics services.
- Nothing about your order is published, shared or resold. There is no mailing list, no retargeting pixel and no ad network attached to this site.
- The site runs entirely over HTTPS, so everything between your browser and us — the checkout form included — is encrypted in transit.
- There is no registration step. You add items, enter a delivery address, pay, and that is the entire process — no password to create, no profile left behind.
- Payment is by Bitcoin or Litecoin, processed through NOWPayments. There is no card option, so there are no card details for us to see or store.
- Email is the only support channel we run. If you would rather not put order details in a plain email, send just the order number and we will work from that.
Anything else about privacy or payment — ask at uglozlabs@gmail.com before you order rather than after.
Are you guys for real?
Yes. We have been supplying this market for years and moved it online to reach people the old way could not. Everything ships domestically inside Australia and comes from Australian labs we already deal with directly. We would rather carry 59 products we can vouch for than a catalogue of things we have never handled.
Where are you located?
We do not publish our location, for reasons that are probably obvious. What matters on your end is that stock sits in Australia and ships from Australia, so your parcel travels domestically and never passes through international customs.
How long does it take to receive my order?
Most orders land 1–3 business days after payment clears. Because dispatch is domestic there is no customs stage to add unpredictable delay.
I have not received my package yet, help!
Email uglozlabs@gmail.com with your order number and we will chase the tracking. One thing worth being careful about: parcels are addressed character-for-character as you typed them at checkout. If the address that went in was wrong, the parcel follows the wrong address, and there is very little we can do once it is in the post. Check it before you pay.
I’ve received my package, but it is damaged.
Everything leaves us intact and packed tightly enough to survive normal handling, but transit damage is not something we can insure or replace. In practice we have not had a report of goods arriving unusable — that is the honest track record, not a guarantee. Treat postal damage as a real if unlikely risk you are accepting when you order.
I have more questions, how can I contact you?
Question not answered above? Email uglozlabs@gmail.com — it is the only channel we monitor.